01 Definitions

For clarity throughout this document, the following terms carry the meanings assigned below:

• "Agreement" — these Terms & Conditions together with any signed service proposal or purchase order.
• "Service" — any AI integration service, training programme, or consulting engagement offered by Nusantara Logic.
• "Client" / "You" — the individual or organisation engaging Nusantara Logic for a Service.
• "We / Us / Our" — Nusantara Logic, registered and operating in Subang Jaya, Selangor, Malaysia.
• "Content" — all deliverables, reports, workflow visualisations, programme materials, and documentation produced under a Service engagement.
• "Fees" — the amounts payable for Services as set out in the relevant service proposal.

02 Acceptance of Terms

This Agreement becomes binding when you submit an enquiry form, sign a service proposal, or make a payment toward any Service. By doing so, you confirm that:

• You are at least 18 years of age or have the legal capacity to enter into a contract.
• If acting on behalf of a company or organisation, you have authority to bind that entity.
• You have read these terms and accept them in full.

We reserve the right to update these terms at reasonable intervals. Continued engagement following notification of changes constitutes acceptance of the revised terms.

03 Service Description

Nusantara Logic offers the following core services to organisations in Malaysia and, where agreed in writing, internationally:

• Conversational AI Deployment — requirements gathering, dialogue design, NLP configuration, CRM/helpdesk integration, and post-launch support.
• Employee AI Literacy Program — modular training covering AI concepts, data ethics, responsible use, and hands-on tool exploration.
• AI-Powered Process Mapping — process mining, stakeholder interviews, workflow visualisation, and an actionable improvement plan.

The specific scope, deliverables, and timeline for each engagement are defined in the written service proposal agreed between both parties. Services are subject to availability and may be adapted to suit your organisation's context.

04 Engagement Process

Our standard engagement process is as follows:

1. Initial enquiry — submitted via our website contact form or direct email.
2. Discovery call — a no-obligation discussion to understand your requirements.
3. Proposal — a written proposal outlining scope, timeline, and fees.
4. Agreement & deposit — countersignature and payment of deposit (where applicable) to commence the engagement.
5. Delivery — service delivered according to agreed milestones.
6. Review & handover — final review, documentation delivery, and knowledge transfer.

05 Client Responsibilities

To allow us to deliver effectively, we ask that you:

• Provide accurate, complete information about your processes, systems, and objectives.
• Make available the relevant personnel for workshops, interviews, and review sessions as agreed.
• Grant access to systems, platforms, or data necessary for service delivery, subject to your own internal access controls.
• Review and respond to deliverables within the timeframes agreed in the project plan.
• Notify us promptly of any changes to your requirements, personnel, or systems that may affect the engagement.
• Settle invoices in accordance with the payment terms stated in your service proposal.

Delays arising from incomplete information or unavailability of client personnel may affect agreed timelines. We will communicate any such impact as early as possible.

06 Acceptable Use

Our services are designed for lawful, professional business purposes. You agree not to use our services or any Content delivered to:

• Violate any applicable Malaysian law or regulation, including the Personal Data Protection Act 2010 (PDPA).
• Develop or deploy AI systems intended to deceive, manipulate, or harm individuals.
• Infringe the intellectual property rights of any third party.
• Facilitate discriminatory practices based on race, religion, gender, disability, or other protected characteristics.
• Circumvent security measures of any platform or system.
• Resell or sub-license our Content without prior written agreement.

We reserve the right to suspend or terminate a Service engagement where we reasonably believe these terms are being breached, following written notice where circumstances allow.

07 Intellectual Property

7.1 Our Intellectual Property

Nusantara Logic retains ownership of all methodologies, frameworks, templates, training materials, and proprietary tools developed independently of your engagement. These remain our intellectual property regardless of their use in delivering your project.

7.2 Client Deliverables

Upon full settlement of fees, we assign to you the ownership of the specific reports, workflow diagrams, and custom configurations produced exclusively for your engagement. This assignment does not extend to our underlying methods or reusable components.

7.3 Client Data

All data, documents, and proprietary information you share with us remain your property. We use such materials solely to perform the agreed Service and treat them with confidentiality as described in Section 9.

7.4 Portfolio Use

We may reference our engagement with your organisation in general portfolio descriptions (e.g., "a Malaysian financial services firm") without disclosing identifying details, unless you grant explicit written permission for named attribution.

08 Payment Terms

All fees are quoted and payable in Malaysian Ringgit (RM). Current service fees are:

• Conversational AI Deployment — RM 700
• Employee AI Literacy Program — RM 2,100
• AI-Powered Process Mapping — RM 3,550

Unless stated otherwise in the service proposal, the following payment structure applies:

• 50% deposit — due upon signing the service proposal, prior to work commencing.
• 50% balance — due upon delivery of the final deliverable or within 14 days of project completion, whichever is earlier.

Invoices unpaid after 30 days of the due date may attract a late payment fee of 1.5% per month. We will communicate before applying such charges. Fees exclude applicable taxes unless explicitly stated.

8.1 Refund Policy

If you choose to discontinue a Service after commencement, the following applies:

• Cancellation before any work has commenced — full deposit refunded, less an administrative fee of RM 150.
• Cancellation after work has commenced — deposit is non-refundable; any balance invoice is pro-rated to work completed.
• Cancellation due to our inability to deliver — full refund of amounts paid.

09 Confidentiality

Both parties agree to treat as confidential all non-public information shared in connection with the Service engagement. This includes business processes, internal systems, strategic plans, pricing, and personnel details.

Confidential information shall not be disclosed to third parties without the disclosing party's written consent, except as required by Malaysian law or court order. Our confidentiality obligations to you survive termination of this Agreement.

Where a separate Non-Disclosure Agreement (NDA) is executed, its terms take precedence in the event of any conflict with this section.

10 Disclaimers

Our services are provided with professional care and in good faith. However, we wish to be transparent about the following:

• AI systems and automated workflows involve inherent variability. Actual outcomes may differ from projections in process mapping reports.
• We do not represent or warrant that any AI deployment will be free of errors or interruptions.
• Efficiency gains estimated during process mapping engagements are indicative. Realised improvements depend on implementation quality and organisational factors outside our control.
• Training programmes develop awareness and understanding; individual or team performance improvements depend on application in context.

Nothing in these terms excludes liability for fraud, wilful misconduct, or any matter that cannot lawfully be excluded under Malaysian consumer protection law.

11 Limitation of Liability

To the extent permitted under Malaysian law, our total aggregate liability for any claims arising from a specific Service engagement shall not exceed the total fees paid for that engagement.

We are not liable for indirect, consequential, or incidental losses, including but not limited to loss of revenue, data loss, or business interruption, even where we have been advised of the possibility of such losses.

This limitation does not affect your statutory rights as a consumer or business client under applicable Malaysian law.

12 Indemnification

You agree to indemnify and hold harmless Nusantara Logic and its personnel against any claims, losses, or expenses (including reasonable legal fees) arising from:

• Your use of our deliverables in a manner inconsistent with this Agreement.
• Inaccurate or misleading information provided to us during the engagement.
• Your violation of any third-party rights in connection with the Service.

13 Termination

Either party may terminate a Service engagement by providing 14 days' written notice. Upon termination:

• You are entitled to receive all work completed to the date of termination.
• Fees are payable pro-rata for work completed, in accordance with Section 8.
• Confidentiality obligations in Section 9 continue after termination.
• Intellectual property provisions in Section 7 apply to deliverables completed prior to termination.

We reserve the right to terminate immediately in cases of material breach, non-payment after 45 days, or conduct that poses reputational or legal risk to our team.

14 Dispute Resolution

We prefer to resolve any concerns through open dialogue. If a dispute arises, we ask that you contact us directly at [email protected] so we can seek a fair resolution together.

If informal resolution is not achieved within 30 days, either party may refer the matter to mediation through the Malaysian Mediation Centre (MMC) before initiating legal proceedings.

This Agreement is governed by the laws of Malaysia. Any legal proceedings shall be conducted in the courts of Selangor or Kuala Lumpur, as appropriate.

15 General Provisions

• Entire Agreement — these terms, together with the signed service proposal, constitute the full agreement between the parties.
• Severability — if any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver — failure to enforce any provision does not constitute a waiver of our rights to do so in the future.
• Assignment — you may not assign your rights or obligations without our prior written consent. We may subcontract elements of delivery while remaining responsible for the overall engagement.
• Force Majeure — neither party is liable for delays caused by events beyond reasonable control, including natural disasters, government actions, or widespread infrastructure failures.
• Notices — formal notices under this Agreement should be sent to the contact details on your service proposal or to [email protected].

16 Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our services, legal requirements, or business practices. We will provide reasonable notice of material changes via our website or direct communication to active clients.

The date at the top of this page indicates when the terms were last revised. Continued use of our services following notification constitutes acceptance of the revised terms.

17 Contact Information

We are available Monday to Friday, 9:00 AM to 6:00 PM (MYT) to address questions about these terms or our services.