Privacy Policy

1. Introduction

Nusantara Logic ("we", "our", "us") is committed to handling personal data responsibly and transparently. This Privacy Policy describes how we collect, use, retain, and protect personal information provided to us through our website at nusantaralogic.info, in the course of our service engagements, and through any other direct interaction with our organisation.

Our data handling practices are aligned with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By engaging with our website or services, you acknowledge having read this policy.

Questions regarding this policy can be directed to: [email protected]

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number
• Professional information: job title, company name, industry sector
• Communication content: messages submitted through our contact form or via email
• Technical data: IP address, browser type, pages visited, time on site (collected via analytics cookies where consent is given)
• Cookie preferences: your choices regarding cookie categories, stored locally

We do not collect sensitive personal data such as financial account information, identity document numbers, or health-related information through our website.

3. How We Collect Personal Data

• Contact form submissions: information you provide when reaching out via our website
• Direct email and telephone contact: communications you initiate with our team
• Cookies and similar technologies: with your consent, we use analytics tools to understand website usage patterns
• Service engagements: in the course of delivering contracted services, we may process data you provide as part of project work

4. Legal Basis for Processing

We process personal data on the following legal bases under the PDPA 2010:

• Consent: for analytics cookies, marketing communications (where applicable), and data collected through our website forms
• Contractual necessity: for data processed in connection with delivering our services to clients
• Legitimate interest: for responding to enquiries, maintaining our business records, and improving our services
• Legal obligation: where we are required to retain or disclose data under applicable Malaysian law

5. How We Use Your Data

• Responding to your enquiries and providing information about our services
• Delivering contracted services as agreed with clients
• Sending relevant service-related communications
• Improving our website and understanding user behaviour (with consent)
• Maintaining records for accounting, tax, and legal compliance purposes
• Protecting against fraud and ensuring website security

We do not sell your personal data to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Enquiry and contact form data: up to 12 months from last interaction
• Client project records: 7 years from project close, for accounting and legal purposes
• Analytics data: up to 26 months in aggregate form
• Cookie consent records: 12 months

After retention periods expire, data is securely deleted or anonymised.

7. Data Sharing and Third Parties

We may share personal data with trusted third parties in limited circumstances:

• Service providers: email hosting, website analytics (e.g. Google Analytics, where consent is given), and cloud storage providers operating under appropriate data processing agreements
• Legal authorities: where required by law, court order, or regulatory obligation in Malaysia
• Professional advisors: our accountants or legal advisors, under strict confidentiality obligations

We do not share personal data for advertising or marketing purposes with third parties.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include:

• Encrypted data transmission via HTTPS
• Access controls limiting data access to authorised personnel
• Regular review of data handling practices
• Non-Disclosure Agreements signed with all team members and contractors

In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authority as required under Malaysian law.

9. Cookies

We use cookies on our website. For full details about the cookies we use, the purpose of each type, and how to manage your preferences, please refer to our Cookie Policy.

10. Your Rights

Under the PDPA 2010, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Withdrawal of consent: withdraw previously given consent for processing (this will not affect processing already completed)
• Cessation of processing: request that we stop using your data for direct marketing purposes
• Erasure: request deletion of data where we no longer have a legal basis to retain it

To exercise any of these rights, contact us at: [email protected]

We will respond to requests within 21 days as required under the PDPA 2010. In some cases, identity verification may be requested before processing your request.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are intended for organisations and professionals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Significant changes will be communicated via a notice on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

14. Contact Information

For privacy-related enquiries, requests, or concerns:

• Email: [email protected]
• Address: Nusantara Logic, 42 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia
• Phone: +60 3-2178 5046

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD) if you believe your rights under the PDPA 2010 have been infringed.